After you have placed your order with one of our experienced solar consultants, we handle everything to make sure your installation and connection is completed professionally and efficiently. To give you a better understanding of the procedures involved in bringing you solar energy which will deeply cut your costs for electricity usage; below are the steps outlined:

Week 1-2: Application

After your order is received, we submit an application to the power network to notify them that we want to install a PV grid connect system on your property. We endeavour to lodge this application within 1 week, depending on how quickly we receive the necessary information.

Week 2-3: Approval

Once your application is lodged, we usually receive approval to install a PV array grid connect system in 3 – 5 working days.

This might take a bit longer if your utility has requested for a manual assesment or further information; we endavour to expedite this process in this case.

Week 4-12: Installation

Your dedicated Account Manager will work with you to schedule a date to get your system installed. There are a few factors that need to be taken into consideration when installing your system. These factors include location,freight, size of system, your lifestyle and schedul that go into planning for the installation date.

When our team helps you nail down an installation date, your solar panel install will be provided by our highly experienced and CEC Accredited installers and designers; the installation is usually completed within a day. If we require addtioinal time to complete we will let you know ahead of time.

Please note: Our estimated supply and install time is 4-8 weeks for Metro installations & 4-12 weeks for Regional installations.

Payment

A 10% deposit would have been received to secure the deal. The remainder 90% of payment is due on completion of the installation.

Payment can be made via Mastercard, Visa, BPAY, Cheque or EFT Bank Transfer.

You can also click here to make payment.

Week 8-12: Meter Upgrade and Warranty Information

After your install, we will brief you on the metering process (also known as Meter upgrade, connection to the grid) and send you and your electricity retailer (if permitted) all the necessary information. This usually includes all the paperwork required by you or your electricity retailer to raise a Request for Service Works in order to get your Meter upgraded. We also send you a Warranty Pack that contains all important warranty information with relation to your Solar purchase within 14 days of the installation being completed.

What Our Recent Customers Have to Say!

  • Good experience with Captain Green. Have used them twice now. Knowledgeable and informative sales people who are not too pushy.... read more

    Ganesh R Avatar
    Ganesh R
    21 Sep 2020

    Good experience with Captain Green. Have used them twice now. Knowledgeable and informative sales people who are not too pushy.... read more

    Ganesh R Avatar
    Ganesh R
    21 Sep 2020

    From first point of contact to install - wonderful.Professional & reliable - affordable & quality

    Amy McPhee Avatar
    Amy McPhee
    21 Sep 2020
  • From first point of contact to install - wonderful.
    Professional & reliable - affordable & quality

    Amy McPhee Avatar
    Amy McPhee
    20 Sep 2020

    Top notch quality service and products, customer service was very thorough, highly recommended

    O'Ace Dahoud Avatar
    O'Ace Dahoud
    19 Sep 2020

    I did not install due to the advice by these guys. I have significant Council restrictions and wanted to... read more

    Ash S Avatar
    Ash S
    16 Sep 2020
  • Had a great experience with Captain Green Solar from sales to installation. The Salesperson was very informative and helpful... read more

    A Google User Avatar
    A Google User
    15 Sep 2020

    Had a great experience with Captain Green Solar from sales to installation. The Salesperson was very informative and helpful... read more

    Belinda Nash Avatar
    Belinda Nash
    15 Sep 2020

    Excellent service, punctual, respectful, very helpful explanation after system was installed, assisted in setting up app to see daily usage.... read more

    Amit Munot Avatar
    Amit Munot
    29 Aug 2020