After you have placed your order with one of our experienced solar consultants, we handle everything to make sure your installation and connection is completed professionally and efficiently. To give you a better understanding of the procedures involved in bringing you solar energy which will deeply cut your costs for electricity usage; below are the steps outlined:

Week 1-2: Application

After your order is received, we submit an application to the power network to notify them that we want to install a PV grid connect system on your property. We endeavour to lodge this application within 1 week, depending on how quickly we receive the necessary information.

Week 2-3: Approval

Once your application is lodged, we usually receive approval to install a PV array grid connect system in 3 – 5 working days.

This might take a bit longer if your utility has requested for a manual assesment or further information; we endavour to expedite this process in this case.

Week 4-12: Installation

Your dedicated Account Manager will work with you to schedule a date to get your system installed. There are a few factors that need to be taken into consideration when installing your system. These factors include location,freight, size of system, your lifestyle and schedule that go into planning for the installation date.

When our team helps you nail down an installation date, your solar panel install will be provided by our highly experienced and CEC Accredited installers and designers; the installation is usually completed within a day. If we require addtioinal time to complete we will let you know ahead of time.

Please note: Our estimated supply and install time is 4-8 weeks for Metro installations & 4-12 weeks for Regional installations.

Payment

A 10% deposit would have been received to secure the deal. The remainder 90% of payment is due on completion of the installation.

Payment can be made via Mastercard, Visa, BPAY, Cheque or EFT Bank Transfer.

You can also click here to make payment.

Week 8-12: Meter Upgrade and Warranty Information

After your install, we will brief you on the metering process (also known as Meter upgrade, connection to the grid) and send you and your electricity retailer (if permitted) all the necessary information. This usually includes all the paperwork required by you or your electricity retailer to raise a Request for Service Works in order to get your Meter upgraded. We also send you a Warranty Pack that contains all important warranty information with relation to your Solar purchase within 14 days of the installation being completed.

What Our Recent Customers Have to Say!

  • After sales service really bad, if I had to do it again I would look for a local company that... read more

    Tanya Megan Pavy Arnold Avatar
    Tanya Megan Pavy Arnold
    11 May 2022

    Lisa advised that it was not cost effective for me to instal solar panels as a huge gum tree on... read more

    A Ong Avatar
    A Ong
    17 Apr 2022

    The solar panels are working and is saving us quite a bit on our bills! There was a bit of... read more

    James Lim Avatar
    James Lim
    04 Apr 2022
  • Got my system installed 1 week after paying the deposit :)Starting from the sales process everything went well and beyond... read more

    Bassam Sabri Avatar
    Bassam Sabri
    04 Apr 2022

    Excellent customer service from these guys so far. Refreshing to experience a customer service operator that is based in Australia... read more

    Jason Gatt Avatar
    Jason Gatt
    11 Mar 2022

    Terrific company to deal with. I did so much research into solar power for our home and captain greens price... read more

    Nelson Luc Avatar
    Nelson Luc
    11 Dec 2021
  • I recently had a 13.2kW Solar System installed by Captain Green in Sydney. The people I spoke and emailed with... read more

    Matt Pearce Avatar
    Matt Pearce
    06 Oct 2021

    Excellent service. Excellent price. A thank you to Yaseen for helping us pick the right system, after hearing our power... read more

    R D Avatar
    R D
    01 Oct 2021

    They were so professional organising the installation. Their installer did an amazing job and we are so happy... read more

    Danny Gaiquy Avatar
    Danny Gaiquy
    10 Sep 2021