After you have placed your order with one of our experienced solar consultants, we handle everything to make sure your installation and connection is completed professionally and efficiently. To give you a better understanding of the procedures involved in bringing you solar energy which will deeply cut your costs for electricity usage; below are the steps outlined:

Week 1-2: Application

After your order is received, we submit an application to the power network to notify them that we want to install a PV grid connect system on your property. We endeavour to lodge this application within 1 week, depending on how quickly we receive the necessary information.

Week 2-3: Approval

Once your application is lodged, we usually receive approval to install a PV array grid connect system in 3 – 5 working days.

This might take a bit longer if your utility has requested for a manual assesment or further information; we endavour to expedite this process in this case.

Week 4-12: Installation

Your dedicated Account Manager will work with you to schedule a date to get your system installed. There are a few factors that need to be taken into consideration when installing your system. These factors include location,freight, size of system, your lifestyle and schedule that go into planning for the installation date.

When our team helps you nail down an installation date, your solar panel install will be provided by our highly experienced and CEC Accredited installers and designers; the installation is usually completed within a day. If we require addtioinal time to complete we will let you know ahead of time.

Please note: Our estimated supply and install time is 4-8 weeks for Metro installations & 4-12 weeks for Regional installations.

Payment

A 10% deposit would have been received to secure the deal. The remainder 90% of payment is due on completion of the installation.

Payment can be made via Mastercard, Visa, BPAY, Cheque or EFT Bank Transfer.

You can also click here to make payment.

Week 8-12: Meter Upgrade and Warranty Information

After your install, we will brief you on the metering process (also known as Meter upgrade, connection to the grid) and send you and your electricity retailer (if permitted) all the necessary information. This usually includes all the paperwork required by you or your electricity retailer to raise a Request for Service Works in order to get your Meter upgraded. We also send you a Warranty Pack that contains all important warranty information with relation to your Solar purchase within 14 days of the installation being completed.

What Our Recent Customers Have to Say!

  • We were well looked after by the whole team at Captain Green Solar, from the friendly and knowledgeable sales reps... read more

    Mairin Watts Avatar
    Mairin Watts
    07 May 2021

    Great service and communication throughout the whole process from quotes to installation. Would strongly recommend for others if thinking about... read more

    • Softie Moon • Avatar
    • Softie Moon •
    04 Apr 2021

    I found all of the personnel I dealt with at Captain Solar to be very professional, respectful and knowledgeable. Captain... read more

    Russel Hansen Avatar
    Russel Hansen
    31 Mar 2021
  • Choosing which solar installer and the product best suited for your specific circumstance, should be way easier than it is.... read more

    Mark Rizzuto Avatar
    Mark Rizzuto
    29 Mar 2021

    Choosing which solar installer and the product best suited for your specific circumstance, should be way easier than it is.... read more

    Mark Rizzuto Avatar
    Mark Rizzuto
    29 Mar 2021

    I found these guys online and did my own research, they had genuine good reviews on Google and other sites... read more

    William Nasato Avatar
    William Nasato
    27 Mar 2021
  • Great service and value. The installer was efficient, tidy and came up with some new ideas when wiring my... read more

    James Rosenwax Avatar
    James Rosenwax
    27 Mar 2021

    Prompt, efficient, reliable and good value for money.

    Karl White Avatar
    Karl White
    24 Mar 2021

    Captain Green are a pleasure to deal with. The quoting process is very professional and gives a clear overview of... read more

    barry mcknight Avatar
    barry mcknight
    13 Mar 2021