Submit a Complaint

At Captain Green Solar, we strive to provide the highest level of service and support to our customers. Under some circumstances we would have failed to do so and as a result provide our clients with the below outlet to raise any valid concerns. All concerns and issues raised will be dealt with an amicable and integral manner, within 5 working days of the initial complaint we will have a resolution. Under extenuating and complex circumstances we may require up to 21 days to present you with a succinct resolution. For further information on our Complaints Handling System please visit www.captaingreen.com.au/CHS

To lodge a complaint please proceed with filling out the form:


    What Our Recent Customers Have to Say!

    • Installation went well apart from the rain. Chris and Brad on are very professional..no problems...now to sit back and enjoy... read more

      cootamodels1 Avatar
      cootamodels1
      02 Jul 2021

      Very professional install team when doing job in Melbourne. Friendly manner with thorough approach gets the job done efficiently.
      Thanks for...
      read more

      Roger Wallace Avatar
      Roger Wallace
      23 Jun 2021

      Very professional install team when doing job in Melbourne. Friendly manner with thorough approach gets the job done efficiently.Thanks for... read more

      Roger Wallace Avatar
      Roger Wallace
      23 Jun 2021
    • Had an excellent experience from start to finish. Clear, well-explained quote and thorough paperwork ensured I knew exactly what I... read more

      Brook Foy Avatar
      Brook Foy
      24 May 2021

      The staff were very knowledgeable and up front. And the installation was very quick and easy! Would definitely recommend.

      Dan Gonzalez (Dango) Avatar
      Dan Gonzalez (Dango)
      24 May 2021

      Highly recommend Captain Green Solar. They removed my old system and provided me an upgraded 10.56kw system. They completed the... read more

      Chris Pante Avatar
      Chris Pante
      24 May 2021
    • There was a long delay (booking in Sept 2019, installation in March 2020), however, it as beyond the Captain Greens... read more

      Jignesh Patel Avatar
      Jignesh Patel
      20 May 2021

      So far, I am pleased with Captain Green Solar. From the start, they have been very helpful at every stage.... read more

      President ISCQ Avatar
      President ISCQ
      18 May 2021

      So far, I am pleased with Captain Green Solar. From the start, they have been very helpful at every stage.... read more

      President ISCQ Avatar
      President ISCQ
      18 May 2021