Submit a Complaint

At Captain Green Solar, we strive to provide the highest level of service and support to our customers. Under some circumstances we would have failed to do so and as a result provide our clients with the below outlet to raise any valid concerns. All concerns and issues raised will be dealt with an amicable and integral manner, within 5 working days of the initial complaint we will have a resolution. Under extenuating and complex circumstances we may require up to 21 days to present you with a succinct resolution. For further information on our Complaints Handling System please visit www.captaingreen.com.au/CHS

To lodge a complaint please proceed with filling out the form:


    What Our Recent Customers Have to Say!

    • I recently had a 13.2kW Solar System installed by Captain Green in Sydney. The people I spoke and emailed with... read more

      Matt Pearce Avatar
      Matt Pearce
      06 Oct 2021

      Excellent service. Excellent price. A thank you to Yaseen for helping us pick the right system, after hearing our power... read more

      R D Avatar
      R D
      01 Oct 2021

      They were so professional organising the installation. Their installer did an amazing job and we are so happy... read more

      Danny Gaiquy Avatar
      Danny Gaiquy
      10 Sep 2021
    • Installation went well apart from the rain. Chris and Brad on are very professional..no problems...now to sit back and enjoy... read more

      cootamodels1 Avatar
      cootamodels1
      02 Jul 2021

      Very professional install team when doing job in Melbourne. Friendly manner with thorough approach gets the job done efficiently.
      Thanks for...
      read more

      Roger Wallace Avatar
      Roger Wallace
      23 Jun 2021

      Very professional install team when doing job in Melbourne. Friendly manner with thorough approach gets the job done efficiently.Thanks for... read more

      Roger Wallace Avatar
      Roger Wallace
      23 Jun 2021
    • Had an excellent experience from start to finish. Clear, well-explained quote and thorough paperwork ensured I knew exactly what I... read more

      Brook Foy Avatar
      Brook Foy
      24 May 2021

      The staff were very knowledgeable and up front. And the installation was very quick and easy! Would definitely recommend.

      Dan Gonzalez (Dango) Avatar
      Dan Gonzalez (Dango)
      24 May 2021

      Highly recommend Captain Green Solar. They removed my old system and provided me an upgraded 10.56kw system. They completed the... read more

      Chris Pante Avatar
      Chris Pante
      24 May 2021