Submit a Complaint

At Captain Green Solar, we strive to provide the highest level of service and support to our customers. Under some circumstances we would have failed to do so and as a result provide our clients with the below outlet to raise any valid concerns. All concerns and issues raised will be dealt with an amicable and integral manner, within 5 working days of the initial complaint we will have a resolution. Under extenuating and complex circumstances we may require up to 21 days to present you with a succinct resolution. For further information on our Complaints Handling System please visit www.captaingreen.com.au/CHS

To lodge a complaint please proceed with filling out the form:


    What Our Recent Customers Have to Say!

    • I started looking for solar at the beginning of 2021, and I contacted around 7 companies and found Captain Green... read more

      Simone Baron Avatar
      Simone Baron
      17 May 2021

      I did my research on Captain Green before I let them install my solar system.
      I’m very happy with their service....
      read more

      HaJo S Avatar
      HaJo S
      17 May 2021

      We were well looked after by the whole team at Captain Green Solar, from the friendly and knowledgeable sales reps... read more

      Mairin Watts Avatar
      Mairin Watts
      07 May 2021
    • Great service and communication throughout the whole process from quotes to installation. Would strongly recommend for others if thinking about... read more

      • Softie Moon • Avatar
      • Softie Moon •
      04 Apr 2021

      I found all of the personnel I dealt with at Captain Solar to be very professional, respectful and knowledgeable. Captain... read more

      Russel Hansen Avatar
      Russel Hansen
      31 Mar 2021

      Choosing which solar installer and the product best suited for your specific circumstance, should be way easier than it is.... read more

      Mark Rizzuto Avatar
      Mark Rizzuto
      29 Mar 2021
    • Choosing which solar installer and the product best suited for your specific circumstance, should be way easier than it is.... read more

      Mark Rizzuto Avatar
      Mark Rizzuto
      29 Mar 2021

      I found these guys online and did my own research, they had genuine good reviews on Google and other sites... read more

      William Nasato Avatar
      William Nasato
      27 Mar 2021

      Great service and value. The installer was efficient, tidy and came up with some new ideas when wiring my... read more

      James Rosenwax Avatar
      James Rosenwax
      27 Mar 2021