Submit a Complaint

At Captain Green Solar, we strive to provide the highest level of service and support to our customers. Under some circumstances we would have failed to do so and as a result provide our clients with the below outlet to raise any valid concerns. All concerns and issues raised will be dealt with an amicable and integral manner, within 5 working days of the initial complaint we will have a resolution. Under extenuating and complex circumstances we may require up to 21 days to present you with a succinct resolution. For further information on our Complaints Handling System please visit www.captaingreen.com.au/CHS

To lodge a complaint please proceed with filling out the form:


    What Our Recent Customers Have to Say!

    • Amazing company to deal with. The team at Captain Green Solar were professional and polite, they knew what they were... read more

      Samantha Bruce Avatar
      Samantha Bruce
      21 May 2022

      Very happy with Captain Green. This was our second installation by them.Sales team , installation guys and after sales service... read more

      Graham Arnold Avatar
      Graham Arnold
      19 May 2022

      Lisa advised that it was not cost effective for me to instal solar panels as a huge gum tree on... read more

      A Ong Avatar
      A Ong
      17 Apr 2022
    • The solar panels are working and is saving us quite a bit on our bills! There was a bit of... read more

      James Lim Avatar
      James Lim
      04 Apr 2022

      Got my system installed 1 week after paying the deposit :)Starting from the sales process everything went well and beyond... read more

      Bassam Sabri Avatar
      Bassam Sabri
      04 Apr 2022

      Excellent customer service from these guys so far. Refreshing to experience a customer service operator that is based in Australia... read more

      Jason Gatt Avatar
      Jason Gatt
      11 Mar 2022
    • Terrific company to deal with. I did so much research into solar power for our home and captain greens price... read more

      Nelson Luc Avatar
      Nelson Luc
      11 Dec 2021

      I recently had a 13.2kW Solar System installed by Captain Green in Sydney. The people I spoke and emailed with... read more

      Matt Pearce Avatar
      Matt Pearce
      06 Oct 2021

      Excellent service. Excellent price. A thank you to Yaseen for helping us pick the right system, after hearing our power... read more

      R D Avatar
      R D
      01 Oct 2021